Solar panel customers are becoming more and more, because they switch to renewable energy, since buying solar panel installation services, in the short and long term brings great benefits to their pockets economically and well being by breathing clean air.
Our company, American Made Solar & Wind Technologies, has regulations and policies that must be made on customer service to have a good quality customer service.
Each customer of solar panels is personally attended, a qualified person attends to the call of customers to follow up or resolve questions about solar systems, or procedures that the company has for the installation of solar panels.
Solar panel customers and their personalized attention
The Customer Service Agent tells us about his experiences and the service he provides to the customers of this company:
“A solar panel customers contacted me for help with Sunny Portal. They knew how to access it, but didn’t understand how to navigate it. I scheduled a meeting to come in person to show them and explain how to navigate the website.
Once there, I gave them the usual presentation that I do at a welcome meeting with clients at the end of the installation. I explained how much their system is supposed to produce and where to monitor it. I also showed them where they can see if there are any problems with their system or if the inverter itself is not working properly. He also had questions about his electric bill. He showed his bill and I explained how to see the credits he is receiving and what he is being charged.
He also has the Smart Meter app. In it he can see what he consumes and the schedules. I also explained how to navigate. He was able to see the difference between production and consumption.
At the end of the meeting, she was satisfied and I told her if she had any questions, to let me know so I could help her.”
Always be willing to help the solar panel customers and never assume you understand everything.
“A solar panel customers called me to inform me that he had a bill from the electric company. The solar panel customers receives the bills in the mail at his home and when he pays them, he throws them in the trash, so he has no receipts to show me. He also has no way to take pictures and send me the bills. I told him not to worry and that I would help him.
I contacted the electric company and explained the situation. They were very nice and informed me that the customer can give me access to ask questions.
The three of us got on the phone, he gave his information and gave me access.
He was able to get off the phone and I continued talking to the electric company representative.
It turned out that the solar panel customers was consuming approximately 500 kWh more than previous months and was not enrolled in the solar credit program. That has caused him to be being billed on his bills. The account was changed.
When everything was straightened out with the utility rep, I called the customer back to keep him informed. He thanked me for helping him in this situation.” The customer service agent told us about his experience.
“During one of my visits the client had many questions regarding the light bill they were receiving. The client went ahead and called the electricity provider with me there.
They were able to break down the explanation of the light bill as well as I explained what they were explaining. What had occurred was, the small charges (example taxes and over usage of electricity) were accumulating for several months as the payment was not being completed.
Another thing that was explained to the customer is that it is summertime and kids are home more time than the other months they are in school.
Neglecting the small fees that the electricity company charges can cause for your electricity to be cut off, even though you have solar panels that are over producing energy, always assure to review your electricity bill making sure the correct charges and credits are being displayed. This will avoid any misunderstandings on your bill. ” The customer service agent told us about his experience.
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